Support
Customer Success Specialist
We are looking for an experienced Customer Success Specialist who will work directly with our English-speaking customers all over the world.
Main responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Job Details
Work type: Full time
Job responsibilities
- Respond to customer queries via email and chat
- Provide detailed information about the products
- Listen to customer issues and provide adequate solutions
- Keep the record of customers and follow-up with them on a timely basis for a better customer experience
- Maintain a good relationship between customers and the company
- Communicate effectively with the IT team.
Required qualifications
- Proven customer support experience in the tech industry
- Excellent written and verbal knowledge of English
- The flexibility to work according to US hours
- Excellent problem-solving skills
- A positive attitude and the ability to build relationships with clients.
All interested candidates are welcome to apply by sending their CVs to [email protected]
< See all openingsPerks and Benefits
Benefits of working at Hexact
Aside from the potential to join the movement and contribute to the global future of data and AI. At Hexact we value our employees financially, physically, and emotionally.
Medical Insurance
Annual Salary Review
Days Off
Teambuilding and Corporate Events
Flexible Working Schedule
Training Package
Stock Options
Annual Bonus
Lucky Carrot
Tea, Coffee and Refreshments
Reward Systems
